I receive a lot of email through the course of a day – enough that I’ve started to employ some simple automation when responding. Despite now approaching the sixth decade since email was created, there are still some things about the world’s most ubiquitous online communication system that are broken. And the one that most gets on my nerves is formatting. Like many people, I switch between my smartphone, tablet and computer through the day. And the number of emails I receive that aren’t readable on one of the screens is ridiculous. But there are some simple things you can do to ensure your message makes it past the delete key.